Donor IMPACT

Manage Donor Profiles

Record donor contact details and other important information

Add custom fields (short text, long text, drop down list, check box, date, file upload) to record just about anything

View the donor’s photo to get to know them better

Track and Report

Produce reports on donors and donations overall or by marketing campaign or project restrictions

Save search queries and column selection on frequently used reports

Accept Donations Online

One-time and recurring donations

Connect the donor platform to a PayPal or Stripe account

Have donations flow direct into your account

Issues receipts automatically

Customise the receipt with your logo

Capture donor contact information directly into the donor database – no retyping

Search for Donors

Find donor profiles from any screen

Search based on any information stored in the donor profile

Save search queries and add links to them on your main page dashboard

Include relevant date ranges in saved searches (e.g. last month)

Email and Text

Email or send text messages to individual donors or specific groups

Personalise the email by automatically inserting ‘First Name’

Dress up your emails with tables, fonts, colours or pictures

View prior emails sent

Ensure Data Security

ISO 27001 / 27017 certified 

Data encrypted in transit over the internet and at rest on our servers

24x7x365 server intrusion prevention & third party penetration tests

Brute force protection to prevent password hacking & optional two-factor authentication 

5 year uptime of 99.997%

Configure it for Our Needs

Brand the donors’ portal and online donation pages to our organisation’s look and feel

Add custom fields to donor profiles to capture relevant information

Save administrator time by creating Email templates

Apply different security levels to different administrators

Donors can:

View a record of their donations

Read news about how their donations have helped

Download a copy of their donation receipts

Update information in their contact details and in specified custom fields added to their profile

Make additional donations 

Volunteer Impact Integration

Identify donors who are volunteers and vice versa

Search across both donor and volunteer data elements

Restrict or grant administrative access to the volunteer database

I like to teach myself

Learn at your own pace, guided by our complete library of training videos and further aided by our extensive help files. They're both included in every subscription.

If you'd like you can also book dedicated Q&A sessions with a Member Success Advisor.

Book full training sessions delivered in web meetings with a Member Success Advisor on any of the following:

Strategic Planning & Configuration

Communications

Accepting Donations and Reporting

Come to our office in London, or we can come to you. Book training sessions with a Member Success Advisor on any of the following:

Strategic Planning & Configuration

Communications

Accepting Donations and Reporting

Chat and Email

Friendly and personal support provided by Better Impact team members - Available 24 x 5

Median first response time of under 10 minutes

Telephone

Sometimes it’s a whole lot easier just to talk to someone. In those situations, you can just give us a call at 1800-844-1545 Ext 2.

And don’t be surprised if during a chat session, one of our Member Success Advisors suggests hopping on a phone call or quick web meeting together.

Peer to Peer

User group meetings - We'll be holding our first Donor Impact virtual user group meeting in 2022. It will be a great opportunity to see how others are using Donor Impact (and share your experiences with us).