Manage Donor Profiles
Record donor contact details and other important information
Add custom fields (short text, long text, drop down list, check box, date, file upload) to record just about anything
View the donor’s photo to get to know them better
Track and Report
Produce reports on donors and donations overall or by marketing campaign or project restrictions
Save search queries and column selection on frequently used reports
Accept Donations Online
One-time and recurring donations
Connect the donor platform to a PayPal or Stripe account
Have donations flow direct into your account
Issues receipts automatically
Customise the receipt with your logo
Capture donor contact information directly into the donor database – no retyping
Search for Donors
Find donor profiles from any screen
Search based on any information stored in the donor profile
Save search queries and add links to them on your main page dashboard
Include relevant date ranges in saved searches (e.g. last month)
Email and Text
Email or send text messages to individual donors or specific groups
Personalise the email by automatically inserting ‘First Name’
Dress up your emails with tables, fonts, colours or pictures
View prior emails sent
Ensure Data Security
ISO 27001 / 27017 certified
Data encrypted in transit over the internet and at rest on our servers
24x7x365 server intrusion prevention & third party penetration tests
Brute force protection to prevent password hacking & optional two-factor authentication
5 year uptime of 99.997%
Configure it for Our Needs
Brand the donors’ portal and online donation pages to our organisation’s look and feel
Add custom fields to donor profiles to capture relevant information
Save administrator time by creating Email templates
Apply different security levels to different administrators
Donors can:
View a record of their donations
Read news about how their donations have helped
Download a copy of their donation receipts
Update information in their contact details and in specified custom fields added to their profile
Make additional donations
Volunteer Impact Integration
Identify donors who are volunteers and vice versa
Search across both donor and volunteer data elements
Restrict or grant administrative access to the volunteer database
I like to teach myself
Learn at your own pace, guided by our complete library of training videos and further aided by our extensive help files. They're both included in every subscription.
If you'd like you can also book dedicated Q&A sessions with a Member Success Advisor.
Book full training sessions delivered in web meetings with a Member Success Advisor on any of the following:
Strategic Planning & Configuration
Communications
Accepting Donations and Reporting
Come to our office in London, or we can come to you. Book training sessions with a Member Success Advisor on any of the following:
Strategic Planning & Configuration
Communications
Accepting Donations and Reporting
Chat and Email
Friendly and personal support provided by Better Impact team members - Available 24 x 5
Median first response time of under 10 minutes
Telephone
Sometimes it’s a whole lot easier just to talk to someone. In those situations, you can just give us a call at 1800-844-1545 Ext 2.
And don’t be surprised if during a chat session, one of our Member Success Advisors suggests hopping on a phone call or quick web meeting together.
Peer to Peer
User group meetings - We'll be holding our first Donor Impact virtual user group meeting in 2022. It will be a great opportunity to see how others are using Donor Impact (and share your experiences with us).
